Frequently Asked Questions
Everything you need to know about Swederm products and services.
Are Swederm products suitable for sensitive skin?
Yes, our products are formulated with high-quality, dermatologically tested ingredients designed to be gentle yet effective. We prioritize natural components to minimize the risk of irritation, even for those with sensitive skin types.
Do you test your products on animals?
No, Swederm is strictly cruelty-free. We do not conduct animal testing on any of our finished products or ingredients, nor do we commission third parties to do so.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International delivery times vary depending on the destination, usually ranging from 7-14 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used unless they are defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local secure payment gateways to ensure a smooth and safe checkout experience.
Where are Swederm products manufactured?
Our products are primarily manufactured in top-tier European laboratories, including facilities in Italy and Poland, adhering to the highest EU cosmetic safety standards and quality control protocols.